Refund Policy | A20 AI

A20 AI refund policy: failed videos are refunded automatically; unused credit packs are refundable within 7 days.

Sep 30, 2026

Version 1.2 · Effective October 19, 2026

Deployment update: payments use Stripe. Purchases are currently paused, and selecting a pack does not charge you. Video allowances returned to your balance are not a cash refund.

1. Failed or timed-out videos

If a video fails to render, takes too long, does not pass our automated safety review or cannot be delivered, the video allowances used for it are returned to your balance automatically. You do not need to contact us. Video allowances returned this way go back to your A20 AI balance; they are not a refund of money to your card.

2. Credit packs

If you have not used any of the video allowances from a credit pack, you can request a full refund within 7 days of purchase. Once any video allowances from that pack have been spent on finished videos, the pack is no longer refundable. A refund removes the pack's video allowances from your balance.

3. No subscriptions

A20 AI sells one-time credit packs only. There is no subscription and nothing renews automatically, so there is nothing to cancel.

4. Video quality

AI results can vary. If a video is unusable because of a technical fault on our side, contact us and we will re-issue the video allowances.

5. Examples

A render fails or times out: the video allowances come back to your balance by themselves, and you can try again. No money moves.
You bought a pack and have not used any of its video allowances, 6 days ago: you can ask for a full refund to your original payment method.
You bought a pack and made one finished video with it: the pack is used and not refundable, even if video allowances are left in it. The remaining video allowances stay in your balance and do not expire.
A video finishes but the dancers do not look much like you: this is not a technical fault. Photos are only loose references and results vary, so the video allowances are not returned. If the file is broken or unplayable because of a fault on our side, contact us and we will re-issue the video allowances.

6. How to ask

Email support@a2oai.com from your account email with your order details. Approved refunds are returned to the original payment method through Stripe; processing time depends on your payment method and bank.