Terms of Service | A20 AI

A20 AI Terms of Service: eligibility (18+), photo permission, video allowances and one-time purchases, refunds, ownership of AI outputs, acceptable use, liability, contact.

Sep 30, 2026

Version 1.2 · Effective October 19, 2026

Deployment update: payments use Stripe. Video generation and purchases are currently paused. The studio previews photos locally; the report form does not submit reports.

1. Who we are

A20 AI (a2oai.com, "the Service") is operated by Clooms ("Clooms", "we", "us"), Boulder, Colorado, United States. Contact: support@a2oai.com. By using the Service you agree to these terms, our Privacy Policy, our Acceptable Use Policy and our Refund Policy.

2. The Service

A20 AI is a digital software-as-a-service product that turns two photos into a short AI-generated neon dance video with two fictional characters. Delivery is digital and immediate once a video finishes rendering (usually a few minutes).

AI models. The planned video service uses ByteDance Seedance 2.0 through Replicate, with one render option: 15 seconds at 480p. The selected reference guides the dance, camera and scene; your photos guide the replacement people. Results vary, and likeness or exact motion matching is not guaranteed. Generation and purchases are currently paused.

3. Eligibility and your account

You must be at least 18 years old. You must give accurate information, keep your sign-in credentials confidential, and you are responsible for everything that happens under your account.

4. Photos and permission

Before each video you confirm that you own the photos or have the clear permission of every person in them, and that everyone shown is an adult. We record the time and IP address of this confirmation.

You must not upload photos of celebrities, politicians or other public figures, of anyone under 18, or of anyone who has not agreed. You must not use A20 AI to create sexual, hateful, violent or deceptive content or to impersonate anyone. The full rules are in the Acceptable Use Policy, which forms part of these terms.

5. Video allowances and payments

Videos cost video allowances; the cost is shown before you generate.
Credit packs are one-time purchases. Each purchase is a separate payment you authorize. Video allowances do not expire. There is no subscription and nothing renews automatically.
Prices are in US dollars and are shown before checkout. Applicable taxes are handled at checkout.
Payment processing. Payments are processed by Stripe; your card details are never stored on our servers. Contact A20 AI for order questions and refund requests.

6. Failed videos and refunds

If a video fails or times out, the video allowances are returned to your balance automatically. Other refunds follow our Refund Policy.

7. Your content and AI outputs

Ownership. As between you and us, the videos generated from your photos belong to you. We do not claim ownership of your photos or your videos.
Licence to us. You give us a limited licence to store and process your photos and videos only to provide the Service to you, to keep it safe, and to comply with the law.
No training. We do not use your photos or videos to train AI models, and we do not sell them. Our AI providers process your photos to render your video and to perform automated safety review.
Retention. Uploaded photos are deleted automatically 30 days after upload. Videos stay in your account until you or we delete them.
Disclosure. Videos are AI-generated and carry an AI-generated tag in their file data. You agree to keep an AI-generated disclosure when you share a video wherever a platform or law requires it, and not to present it as real footage.
AI limits. AI output can be inaccurate or unexpected. Do not rely on it for anything important.

8. Moderation, enforcement and appeals

We may screen inputs and outputs, block or remove content, limit or suspend accounts, and report unlawful content as described in the Acceptable Use Policy. You can report a problem or appeal a decision at support@a2oai.com.

9. Our rights

The A20 AI name, site, software and design belong to Clooms. You may not copy, resell or reverse engineer the Service, or use its outputs to train competing AI systems.

10. Disclaimer and limit of liability

The Service is provided "as is" and "as available". To the fullest extent the law allows, Clooms is not liable for indirect, incidental or consequential losses, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

11. Suspension and termination

We may suspend or close accounts that break these terms or the Acceptable Use Policy. You may stop using the Service and delete your account at any time.

12. Governing law

These terms are governed by the laws of the State of Colorado, United States, without regard to conflict-of-law rules. Courts located in Boulder County, Colorado have exclusive jurisdiction, except where the law of your country gives you mandatory rights.

13. Changes

We may update these terms. Material changes will be announced on this page or by email at least 30 days before they take effect; continued use afterwards means you accept them.

14. Contact

Clooms, 1942 Broadway St., STE 314C, Boulder, CO 80302, United States. All requests (support, billing, refunds, cancellation, legal, privacy, security, reports and appeals): support@a2oai.com.